Firmity for Residential Communities
Your Society, Safe and Well-Maintained.
Gate management, resident complaints, preventive maintenance, and staff tracking — everything your facility management team needs to run a residential community safely and well.
Your society, safer for every family
Digital gate log, pre-authorised visitor lists, and a complete audit trail for every person who enters your society — no paper slips, no blind spots.
Complaints resolved. Residents happy.
Residents raise issues from their phones. Your team receives, assigns, and resolves them with full accountability — no more WhatsApp groups for facility problems.
Common areas, always in good shape
Scheduled upkeep for the gym, pool, lifts, DG sets, and more. Preventive maintenance that prevents breakdowns — not reacts to them.
Book a DemoTrusted by residential societies across India
What Firmity Delivers
Outcomes residential communities measure
Gate & Visitor Management
Every visitor logged. Every family safer.
Replace paper visitor books with a structured digital gate log. Security guards check in visitors from a tablet, residents pre-authorise expected guests via the app, and facility managers get a real-time view of who is on-premises at any given moment.
- Pre-authorise expected visitors — housemaids, delivery, family — from a resident app
- Security guard captures visitor name, photo, purpose, and vehicle at entry
- Instant SMS / WhatsApp to resident when their visitor arrives at the gate
- Searchable gate log with entry and exit timestamps, accessible to the management committee
Gate Log — Today
2 on-premisesRamesh Delivery (Zomato)
Delivery · A-402 · On Foot
In: 12:15 · Out: 12:23
Sunita Verma
Resident · B-201 · DL 7C 1234
In: 11:48 · Out: —
Nikhil Plumbing
Contractor · C-104 · UP 32 BB 9012
In: 10:00 · Out: —
Amazon Delivery
Delivery · A-301 · On Foot
In: 09:32 · Out: 09:40
Resident Complaint Management
From lift failures to water leaks — resolved fast.
Residents raise complaints from their phones in under a minute. Facility staff receive structured tickets with location tags, photos, and priority. Management committees get a real-time dashboard — no more chasing updates over calls or WhatsApp.
- Residents submit complaints with photos directly from their phones
- Category-based routing: electrical, plumbing, civil, lift, housekeeping
- Real-time resolution status visible to the resident who raised the complaint
- SLA tracking and escalation for complaints unresolved beyond threshold
Resident Complaints
Lift not operational — Block A
TKT-094 · Common Area
Raised by Priya T., A-402 · 2h ago
Water leakage in car park
TKT-093 · Parking Level 1
Raised by Rahul S., B-201 · 5h ago
Street light fused — Gate 2 side
TKT-092 · Perimeter
Raised by Megha R., C-105 · Yesterday
Common Area Preventive Maintenance
Scheduled care for every shared space.
Pool, gym, garden, rooftop, and parking — common areas need regular upkeep to stay safe and functional. Firmity schedules and tracks every recurring maintenance task, so nothing slips through the cracks between caretaker visits.
- PPM schedules for pool, gym equipment, lifts, generators, and fire systems
- Task completion confirmed by caretaker with photo and digital sign-off
- Automatic scheduling based on daily, weekly, or monthly frequency
- Full history log for each asset — auditable at AGMs or during handover
Common Area PPM Schedule
Swimming Pool
Water quality check + chlorination
Last: Today 06:00 · Next: Tomorrow 06:00
Gym Equipment
Lubrication + safety inspection
Last: Mon, 23 Jun · Next: Mon, 30 Jun
Fire Extinguishers
Pressure check + log update
Last: 1 Jun 2026 · Next: 1 Jul 2026
Rooftop Pump
Pump operation check
Last: Mon, 23 Jun · Next: Mon, 30 Jun
Staff & Contractor Attendance
Security, housekeeping, and contractors — accounted for.
Societies employ multiple categories of staff, often across shifts. Firmity tracks attendance digitally for all of them — security guards, housekeeping staff, gardeners, and visiting contractors — giving management a clean payroll export every month.
- Digital check-in/out for all society staff with time-stamps per shift
- Shift-wise attendance summary per department for management review
- Contractor attendance linked to work orders and task completion records
- Monthly export for salary computation and contractor billing
Staff Attendance — Today
3 on-dutySuresh (Gate — Shift A)
Security
06:00 → On duty
Kamala (Housekeeping)
Housekeeping
07:00 → On duty
Deepak (Gate — Shift A)
Security
06:00 → On duty
Ranjit (Plumbing)
Contractor
09:00 → 13:00
AMC & Inventory Management
Critical equipment — always in contract, always maintained.
An expired AMC for a society lift or DG set can leave 300 families stranded. Firmity maintains a central AMC register with expiry alerts at 90, 60, and 30 days — so renewals happen on time and equipment never lapses out of warranty.
- Central AMC register for lifts, generators, water systems, and fire equipment
- Renewal alerts at 90, 60, and 30 days before contract expiry
- Vendor service visit scheduling with digital sign-off and report upload
- Document vault for AMC contracts, warranties, and compliance certificates
AMC Register
1 expiringThyssenKrupp Lifts
Lifts × 3
Expires 15 Nov 2026 · 144 days left
Kirloskar Electric
DG Set × 1
Expires 05 Aug 2026 · 42 days left
Aquaguard Services
Water Filters × 6
Expires 20 Mar 2027 · 268 days left
Case Study
How Greenwood Heights reduced maintenance complaints by 45% in the first quarter
Greenwood Heights, a 320-flat residential society in Lucknow, was managing facility requests through WhatsApp groups and a paper visitor register at the gate. After deploying Firmity:
45%
Fewer unresolved complaints per quarter
4 days → 22 hrs
Average maintenance resolution time
100%
Gate visitor entries now digital
“The management committee used to get calls all weekend about broken lifts or seepage issues. Now residents raise a ticket, our team gets it, and we close it. The committee can actually see the numbers — it's changed how we run the AGM as well.”
— Anita Khanna, Secretary, Greenwood Heights RWA, Lucknow
Society
Greenwood Heights
Location
Lucknow, Uttar Pradesh
Size
320 flats · 3 towers
Modules Used
Platform Capabilities
Everything your society facility team needs
Gate & Visitor Management
Digital gate log with pre-authorisation, photo capture, and resident notifications
Resident Complaints
Photo-based complaint submission with category routing, status tracking, and SLA monitoring
Common Area PPM
Scheduled upkeep for pool, gym, lifts, DG, and all shared infrastructure
Staff Attendance
Digital attendance for security, housekeeping, and contractors with shift reports
AMC Management
Contract register with renewal alerts, service visit scheduling, and document vault
Inventory & Spares
Track consumables and spare parts usage against maintenance tasks and vendors
Give your residents the society experience they deserve.
Firmity is purpose-built for the complexity of residential facility management — from multi-tower gate coordination to vendor AMC tracking.